Job Description

You will be responsible for collecting outstanding debt by phone and in writing on behalf of high street banking institutions. Specific knowledge within this field is essential. The ideal candidate will be target orientated and comfortable working within a pressurized environment. The purpose of the role is to maximize recoveries on behalf of a portfolio of clients whilst ensuring internal and external compliance protocols are met.;

• Effectively collect outstanding debt by telephone and in writing.
• Meet daily targets including call volume, cash collection and call monitoring.
• Deal with a designated portfolio of cases, conducting investigations into the customer’s financial affairs.
• Negotiate payment terms and deal with B2B and B2C cases on an individual basis.
• Improve collection results and contribute to the development and growth of the department.
• Understand and have the ability to adapt the approach towards different client portfolios according to the situation.
• Liaise with management to ensure work is completed on a daily basis.
• Work within a team environment and deal with an extensive daily workload.

Required Knowledge, Skills, and Abilities

• At least 3 years’ experience within a fast paced and busy debt recovery/consumer collections environment.
• Confident communicator, with a strong and effective telephone manner.
• Assertive collection style, with strong negotiating skills.
• Experience of working towards targets and the ability to work to deadlines within a fast paced environment.
• Positive attitude, with a flexible approach.
• Ability to handle difficult situations. Listen and communicate effectively to gain a thorough understanding of what is required.
• Be proactive and act on own initiative, with the ability to make sense of issues and identify and solve problems.
• Strong analytical skills coupled with good commercial awareness.
• Effective time management skills.
• Strong IT skills.