£ 25000 Per year
Technical Support
Permanent,Full-time
Job Description
- Manage a 24/7 Nationwide help desk daily activities, ensuring timely and professional delivery of support against agreed processes
- Resolve support incidents ensuring all tickets are progressed and resolved within departmental SLA’s
- Develop a wide understanding of all systems and technologies used by the business
- Travel onsite to clients for support, client meetings and out of hours support
- Ensure you comply and follow the company values
Required Knowledge, Skills, and Abilities
- Confident, personable and customer service focused
- Articulate and able to communicate effectively to users in a clear non-technical language
- Understanding of server hosting and virtual technology
- Effective project and time management skills
- Ability to work in a fast-moving, growing dynamic business
- Excellent organisational skills
- Driven and focused to keep response times within SLA requirements
- Flexible to work evening and weekends
Reference no: 99927