£ 22000 Per year
Administrator
Permanent,Full-time
Job Description
- Setting up of new users, resetting passwords and disabling leavers access on our CMS
- Log and monitor all incoming help desk tickets using our ticketing system
- Provide technical support to all CMS users with support from the Projects & Data Systems manager
- Setting up of new users & disabling leavers access on our online learning and development platform
- Enrolling users onto our online internal learning and development platform
- Uploading of new content to the online internal learning and development platform
- Preparing data import files from external parties for loading into our case management system
- Importing cases into our case management system via excel spreadsheet, csv file, text, or XML file
- Reviewing data extracts on a regular basis as and when they are required
- Ensure any changes to the case management system and processes are thoroughly tested before authorising sign off once built by the projects and data systems manager
- Uploading files by secure file transfer and retrieving them daily
- Assisting the projects and data systems manager on any special projects that may be required from time to time
Required Knowledge, Skills, and Abilities
- Experience in a similar role would be beneficial
- Demonstratable ability using Microsoft Excel use of VLOOKUPS, basic formulas and pivot tables
- Strong numeracy skills
- Ability to work on own initiative, troubleshoot & prioritise workload
- Organisational skills
- Excellent attention to detail
- Team player
Reference no: 99975