Job Description

You will deliver exceptional market-leading customer service by actively managing the delivery of a first-class customer service journey. This will be achieved by the Workshop Controller exercising a proactive control of the customer experience, from initial booking into the final return of the vehicle.
Responsibilities of a Workshop Controller

To deliver financial results in line with agreed budgeted requirements

• To manage site resources and costs to optimize capability and profitability
• To actively and effectively manage work provider and supplier relationships
• To manage compliance to all company processes as well as current Health & Safety, PAS125 and manufacturer standards.
• To deliver structured individual performance management processes
• We are looking for somebody with a full driving license, a professional appearance, excellent communication skills and the ability to show a calm, confident approach.

Required Knowledge, Skills, and Abilities

• Delivery of proactive performance management
• Staff recruitment and current HR policies

Ideally, we are looking for somebody with an in-depth knowledge of current management systems and tools as well as the ability to interpret printed estimating package information; however, this is not an essential requirement.