Job Description

This role offers great benefits and hybrid working (3 days per week in the office).
Responsibilities:

• Analyze workflows, performance of the team and improve efficiencies
• Coordinate team workload through allocation and monitoring of work, monitoring volumes, transaction completion and overall service delivery.
• Coordination of workflow for the team, driving completion of activity within agreed timeframes.
• Ensuring the team meet and strive to exceed customer expectations and provide exceptional customer experience.
• Work with the team to ensure high quality and consistent service delivery across all processes.
• Identify opportunities for improvement and support the HR Shared Services Manager in implementing and driving change.
• Responsible for delivery of scheduled HR Admin activities e.g. monthly long service award submission, Right to Work expiries.
• Actively contribute to the continuous improvement of Standard Operating Procedures (SOP’s) to drive efficiency, accuracy and increased service levels.
• Monitor adherence to KPI’s using phone and ticketing system data, identifying challenges and training needs.
• Deputies for HR Shared Services Manager as required.

Required Knowledge, Skills, and Abilities

• Ideally studying towards a CIPD qualification
• Experience of working within a large and diverse organization
• Knowledge and experience of human resources processes and best practices
• Confident IT skills including Excel, Word & PowerPoint
• Ability to communicate effectively at all levels with highly developed customer facing skills
• Ability to work under pressure to tight deadlines using own initiative
• Highly organized with a high level of attention to detail
• Professional and customer-centric attitude
• Ability to work with the highest levels of confidentiality and discretion
• Team player with a “can do” attitude