About Us
People’s Energy is a company run by the people, for the people and therefore our members are at the heart of everything we do. We strive to provide an excellent customer experience in all interactions we have with our members. At the heart of this is our Membership Support Team who provide first line dedicated support to our members on any queries or registration needs they may have. Due to team expansion and membership growth we are excited to recruit an experienced, highly motivated Customer Contact Team Leader, to lead our out-of-hours shift. The role will provide Team Leader support to the Membership support Team, on all people, performance, and developmental matters, as well as providing support to the Membership Support Manager on all Operational requirements.
Job Listing
Showing 1 - 4 out of 4
via People's Energy
Midlothian - Dalkeith
The key responsibilities of this role are: People Management (50%) Provide clear SMART Objectives, SLAs and Targets for the team and individuals to work towards. Manage and continually assess performance against set objectives and identify ... See more
via People's Energy
Midlothian - Dalkeith
They ensure that the firm’s policies are applied across all regions and all business departments so that the firm’s mobility policies are applied consistently and fairly, while at the same time managing necessary local compliance, tax, so ... See more
via People's Energy
Midlothian - Dalkeith
Chasing overdue payments Issuing sales ledger invoices Allocating payments to the sales ledger Dealing with customer queries Creating payments plans Working to reduce debtor days Supplying copy invoices Reporting to the Finance Direc ... See more
via People's Energy
Midlothian - Dalkeith
An Introduction to Budgeting Unit 2: Preparing Operational Budgets Unit 3: Cash Flow Forecasting Unit 4: Budgets as a Control Mechanism See more