About Us

The role mainly focuses on customer service, such as dealing with customer inquiries & coordinating service appointments. This is achieved by allocating service technicians to the various tasks that are required to be completed within the Operations/service team. A purchase order might be required to be raised should a subcontractor or plant or access equipment be required to carry out any specific specialist task. To be accomplished the coordinators are required to have a continued awareness of the geographical locations of sites to service engineers around the country. The role also requires the continued updating of the management software, typical duties include maintaining customer records, coordinating maintenance contracts as directed by the service manager, production of audit reports to enable the checking and completion of technician’s tasks, including invoicing. The position also requires the coordination of jobs where parts are needed, this is achieved by liaising with the logistics officer as to what parts are required and through the coordinating of the engineers to receive these parts.