About Us
Our story Brit-brand Loaf makes laid-back furniture for people to kick-off their shoes and lead happier, more relaxed lives. Launched in 2008, the homeware brand has made it their mission to encourage people to enjoy their homes more. The ‘loafing’ ethos has paid off, with rapid growth positioning Loaf as one of the UK’s fastest growing companies in the UK! Having lost a whole Saturday trying to buy a bed, founder Charlie Marshall saw an opportunity to make the shopping experience as quick and hassle-free as possible. So two years, 187 mattress and bed factories later, Loaf was born. The predominantly online store launched with a select range of 12 beautifully made beds and just one perfect mattress. The quest for world domination as emperors of comfy didn’t stop there! Today they cover the entire home from squishy sofas through to cabinetry, lighting and soft furnishings. The ever-growing team (a.k.a The Loafers) is now 155+ strong. To achieve Marshall’s expansion goals, Loaf’s first retail destination called the ‘Loaf Shack’ opened in October 2015 in London’s Battersea running alongside the online offering. There are now seven awesome laid-back Loaf Shacks across Blighty; Battersea, Notting Hill, Spitalfields, Guildford, Wilmslow, Solihull and St Albans. And that's Loaf in a nutshell! To embody our service culture and be warm and friendly with a genuine desire to do what's right and care for our customers. To provide an exemplary level of service while being a brand advocate and the all-important voice of our customers. You will have a proactive and can-do approach to getting the task at hand completed in a fast-paced environment. Working with likeminded individuals in aftercare who want to save the day for our customers. You will become gurus in all things post sale, from order amendments, delivery and become product experts, offering our customers creative problem solving and give advice on how to care for Loafy goods. You will help and support a channel specific team, dealing with all manner of enquiries and complaints, carry out daily admin tasks, and communicate to a high standard with customers over the phone and by email. Regrettably, only successful candidates will be contacted. If you have not heard from us within 2-3 weeks, then unfortunately on this occasion you have not been successful. Loaf is an equal opportunities employer and we support diversity at all levels. We are committed to recruiting, retaining and developing all our Loafers regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, sexual or gender identity, sexual orientation or any other characteristic that could be subject to discrimination. Applications are particularly welcome from BAME candidates.