About Us

Our Support Advisors are the first point of contact for all incoming customer queries. All members of the team must be able to handle any incoming customer communication in a friendly, polite and coherent manner, ensuring that each query is treated with the required level of importance, and handled in the appropriate way. Following a successful implementation our Customer Support Team provide a key element of our customers ongoing CloudCall experience. The team consists of 1st, 2nd & 3rd line support functions providing resolutions to customer issues within our defined SLA’s. Communication into the team can be via phone, email, web based portal, live chat or internally generated. Our Support Team are highly motivated toward customer satisfaction and are therefore extremely customer focused. Our ethos is to be positive and accommodating, to treat each customer individually and remain driven to ensure that we offer the highest level of support at all times. Going above and beyond for the benefit of our customer or colleagues is never discouraged.