About Us
We are the leading provider of physiotherapy and selected clinical outsourcing - helping thousands of people to elevate their health and live active lives every day. With more than 20 years’ experience serving both the public and private sectors, we are industry leading experts and passionate believers in our distinct clinical philosophy. Ascenti is a dynamic and progressive company – advancing physical therapies by making them more accessible to all, raising standards and pioneering new digitally enabled physiotherapy and musculoskeletal (MSK) services. Our amazing people make us who we are and lift us above the competition – with a national network of 300 directly employed Ascenti clinicians delivering upwards of 600,000 treatment sessions every year. Enabling people to make headway after illness and injury, step back in to work after accidents, or simply stay active and keep moving forward in their daily lives. Serving the NHS, pay as you go customers and private businesses, our work covers: • Pay as you go physiotherapy • Physio covered by Private Medical Insurance • Services for the NHS • Business solutions, including occupational health • Medico-legal and insurance services As a Customer Service Associate at Ascenti you will play a crucial role in helping people to elevate their health and live active lives. Day to day you will be connecting people with the appointments, information, and medical treatment that they need. You will do this by handling inbound and outbound calls, answering email enquiries, and managing patient data and files through our digital workflow system. We care about doing the right thing by our people and everyone that we work with. We also expect our people to do the right thing and to model the behaviors outlined in our Code of Conduct. As an Ascenti employee you will follow key principles and policies covering Safeguarding, Equality Diversity and Inclusion, Data Protection and Risk Management.