About Us

Fortius Clinic is a fast growing private healthcare company specialising in orthopaedics and sports medicine. It has an established international reputation, becoming the clinic of choice for many of the UK’s elite sports professionals. We have outpatient diagnostic and treatment centres in Marylebone in the west end of London and in the City. We opened a dedicated orthopaedic Surgical Centre in Marylebone in November 2016. This stand-alone facility has three brand new theatres, post-operative recovery facilities and provision for overnight stays when required. Working in our surgical centre is not the same as working in a hospital. Working with Fortius consultants means that you are always working with specialist consultants with a reputation for excellence in their fields in new, up to the minute, digitalised theatres, in a day centre where there is a fast through put of cases, where all practitioners, whether they be consultants, scrubs, working with anaesthetics or recovery, work as a small close knit team. The Fortius Group is the UK's leading private orthopaedic and sports injury group. Founded in London by a group of leading Orthopaedic Surgeons and Radiologists, with a shared vision of building a worldwide centre of excellence in musculoskeletal care. Their vision was to create a clinic that would bring together the country's leading experts in orthopaedics and sports injury treatment, with a shared commitment to advancing the science of medicine and a better patient experience. That group of experts now includes over 80 leading specialists, with two outpatient and diagnostic clinics, a surgical Centre and an innovative inpatient unit for joint replacement surgery, in partnership with Bupa. Fortius clinic is the trading name of Fortius London Limited. Registered in England and Wales under company number: 07033880, registered address 17 Fitzhardinge Street, London, W1H 6EQ. Copyright © 2016. Fortius Clinic. • Practice strict levels of patient confidentiality and GDPR. • Perform any other duties as requested from time to time commensurate with this role. Equality & Diversity All Fortius employees must have respect for every individual, treating everyone with dignity, courtesy, fairness and consideration, and welcoming and accepting differences between people. It is the responsibility of every employee to work towards the elimination of all discrimination and prejudice. Health & Safety All Fortius employees have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable Fortius to meet its own legal duties. Infection Control It is the responsibility of all staff to recognize their role in maintaining a safe environment for patients, visitors and staff to minimize the risk of avoidable Healthcare Associated Infection. Employees are responsible for ensuring that they are fully aware of the Fortius Infection Prevention and Control policies. Quality Governance All Fortius employees must adhere to Fortius policies and procedures and seek advice on these when in doubt as to their scope and applicability. Employees are specifically reminded that they must respect the confidentiality of all information they have access to during their employment including personal data. This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review. Values All Fortius staff are expected to display and aspire to the Fortius Values. Making it Happen Be proactive in reviewing the current service, making recommendations and implementing changes to continuously improve the patient journey. Stronger Together Work in partnership with the multi –disciplinary team to challenge and influence clinical and managerial decision making. Personalized Service Deliver a patient centered service, provide patients with information regarding their care and treatment. Fortius clinic is the trading name of Fortius London Limited. Registered in England and Wales under company number: 07033880, registered address 17 Fitzhardinge Street, London, W1H 6EQ. Copyright © 2016. Fortius Clinic. Person Specification Qualifications / Knowledge / Experience and Essential Desirable Skills Previous experience in a customer service and/or administration role Excellent communication skills Previous experience in healthcare sector An organized approach to work and excellent time management skills Able to priorities a busy workload without direct supervision Previous experience with patient management systems Polite and helpful telephone manner Flexibility and adaptability to high paced environment Able to handle sensitive information without compromising confidentiality Computer literate for Microsoft Office and Outlook Fortius clinic is the trading name of Fortius London Limited. Registered in England and Wales under company number: 07033880, registered address 17 Fitzhardinge Street, London, W1H 6EQ.