About Us

CEO Shai Weiss 77% approve of Shai Weiss's performance Founded 1984 Company size more than 10,000 Revenue £730m to £4bn (GBP) Industry Aerospace & Defence Link Virgin Atlantic website Since Virgin Atlantic was founded in 1984, we've become the UK's second largest carrier, we fly to some of the world's major cities including including New York, Los Angeles, Hong Kong, Delhi and Johannesburg. We don’t do ordinary. We prefer to leave the run-of-the-mill, the so-so and the average to others. Our business is about delivering the dazzling, serving up the spectacular and making the most marvelous memories - for every customer. Which is where our people come in. Everyone that works here - be they front of house or behind the scenes - has an important part to play in creating the Virgin Atlantic experience. That's why we look for talented people, with ideas and energy; passion and personality. People like us who believe if a job's worth doing it's worth doing well. And then some. Covid-19 has presented us with a unique opportunity for our teams to work more dynamically than ever before. Our people work 60% of their time at home, and 40% in the office at Pobl house in Llansamlet, Swansea. As an example, on a 5-day working week, this equates to 3 days at home and 2 days in the office. However, once you are fully developed in role, we are prepared to increase the amount of homeworking if this is your preference. Please note that in the for the first four weeks after training has ended, you will be required to work in the office for a minimum of two days per week to ensure you are supported whilst new to role. We know sometimes technology can be temperamental, so one stipulation we do have is that you reside close enough to Pobl House to be able to get to the office and continue your shift if you experience any technical difficulties at home. You will be employed on a full-time basis on an annualized hours contract, which means that there are no set shifts each week. You will be contracted to work 1,950 hours across 12 months, and the number of hours that you work each week could be flexed up or down to meet the demands of the business (however your basic salary will remain the same each month). You will be able to view your shift pattern for the whole year and, if we need to shorten or lengthen your shift, we will give you 28 days’ notice to do this*. The shortest shift you could be scheduled to work is 4 hours, and the longest is 10.5 hours. Our people enjoy the flexibility of knowing that when work is quiet, they are scheduled additional time off without using any annual leave. We are happy to answer any questions you have about annualized hour’s contracts during the application process. Our training now has a blended approach, some of which will be digitalized and completed at home, combined with classroom-based learning. But don’t worry, you will be supported throughout the training course by one of our amazing Customer Centre trainers. If this sounds like you, we would love to hear from you! Be yourself - Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, ethnicity, sexual orientation, disabilities, religion or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team,