About Us

Liaison Between guests and management Handles promptly and courteously problems regarding customer room accommodations and rates, notify appropriate Department Head when needed. Handles promptly and courteously all guest comments, complaints, requests, or inquiries; takes necessary action, and thorough follow-up. Ensures that all front office staff greets and escorts all VIPs to guest rooms upon check-in. Fluent in front office technology Is fully conversant with the PMS system. Can operate telephones, photocopiers, computers and printers and other Front Office equipment and is able to make basic updates and changes when needed. Follows the correct procedures in the absence of Front Office Technology. Security, Health and Safety Liaises with Maintenance regarding hotel checks. Outlining any maintenance issues onto the PMS system. Is fully conversant with the hotel’s credit policy. Is fully aware of guest security, does not disclose any guest information. Liaises with the Housekeeping Manager regarding lost and found objects. Is familiar with the policy of issuing keys (guest, hotel internal and external). Ensures that all potential and real hazards are reported and removed immediately. Fully understands the hotel’s fire, emergency, and bomb procedures. Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees. Ensures that all employees within their own department work in a safe manner that does not harm or injure self or others. Supports a safe hotel by applying hotel regulations and adhering to existing laws and regulations. Anticipates possible and probable hazards and conditions and takes action to prevent them from happening. Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct are maintained by all employees in the department.