Controller
Permanent,Full-time
Job Description
- To support and execute on the deliverables of the defined group claims strategy to enhance technical and operational performance, quality, and outcomes for policyholders.
- To drive and support continuous operational improvement across the global claims function and associated internal departments.
- Contribute to the development and implementation of a global claims control framework with related tools, methods, and processes to provide assessment and action that enhances quality and performance
- Contributes to, monitors and advises on the plan developments and changes in order to ensure relevancy, compliance and optimal delivery against strategy and objectives
- Assists in the preparation and implementation of the operational strategy to ensure alignment with wider business strategy and reflect key priorities.
- Determines own work priorities and activities in line with agreed plans to ensure the achievement of the function’s objectives.
- Support the implementation of the group claims strategy to enable delivery of overall business targets and performance against KPIs.
- Investigate and resolve technical and operational issues from a strong understanding of operational, financial, and claims data attributes and practices across all lines of business.
- Proactively manage budgets, estimates, and billings in relation to external client and service provider delivery.
- Identify and investigate claims operational issues for the purpose of minimising the Company’s liability and enhancing regulatory and commercial performance.
- Manage and support engagement with multiple stakeholders to enable the resolution of issues and the implementation of initiatives.
- Understand the regulatory and legislative standards, rules, and timeframes that the business needs to comply with, and enhance the business response to regulatory claim, conduct, and customer matters.
- Support the development of relationships with external suppliers and 3rd parties to enable the claims operations function to fully support their needs
- Respond to internal and external stakeholder requests in accordance with service standards
Required Knowledge, Skills, and Abilities
- Extensive and relevant knowledge of the demands of an operationally focused role in a highly regulated environment, including experience and a deep understanding of claims, conduct, fair value, and complaints
- Extensive experience of working with and supporting multiple lines of business across geographies with differing regulatory and legislative standards
- Deep experience and a proven track record of supporting and managing initiatives that deliver process improvement and generate efficiencies
- Strong understanding of technical claims handling and the process, across multiple lines of business and geographies
- Experience and a proven track record of risk management and performance improvement via preventative and proactive controls and processes
- In depth experience of working in a Claims environment within a specialized/complex Claims area
- ACII (equivalent) qualified or progress towards completion of insurance qualifications
Reference no: 100173