Job Description

You provide support across the transactional, payment and helpdesk processes, ensuring all invoices are processed within agreed service levels, all payments are paid within the agreed supplier payment terms and all queries are responded to in a timely manner. It will be a varied, fast paced role where your proactive approach will help to succeed.

So what will you be doing?

• Supporting and where required processing a high volume of Purchase Order invoice transactions in an accurate and timely manner in accordance to the agreed Service Level Agreement (SLAs).
• Reviewing and processing a high volume of staff expenses in an accurately and timely manner in accordance to the agreed SLA’s.
• Responsible for the invoice matching process and managing any mismatches or discrepancies through the financial system that have been identified.
• Monitor the inboxes associated with Accounts Payable daily, for all invoices submitted via email, to ensure all service levels are being adhered to.
• Maintains levels for support to end users of the financial system by ensuring all calls are responded to all emails are resolved within the agreed SLA’s, ensuring user satisfaction.
• Provides pro-active support to all departments and ensure at all times Customer Service is paramount.
• Liaises with the different departments within Ocado to ensure all queries are resolved in a timely manner.
• Maintains levels for support to end users of the financial system by ensuring all calls are responded to all emails are resolved within the agreed SLA’s, ensuring user satisfaction.
• Provides pro-active support to all departments and ensure at all times Customer Service is paramount.

Benefits

• 30 days ‘working from anywhere in the world’ policy
• Wellbeing support through Apps such as Unmind and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
• Pension scheme (various options available including employer contribution matching up to 7%)
• Private Medical Insurance
• 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees

Required Knowledge, Skills, and Abilities

• You will have previous knowledge and skills within an Accounts Payable department, in a high volume processing environment
• Proven experience in financial application software packages (ideally Oracle)
• Able to identify and solve any issues/ discrepancies which arise using own judgment. Proactively seeks to find solutions in existing practices
• Able to manage own workload with direction provided by the Accounts Payable Manager and / or Financial Operations Manager.
• Able to act as the first point of contact for people within Ocado and also external suppliers.
• Able to make straightforward decisions regarding their own work and escalate more complex issues to the Accounts Payable Manager.
• Good communication skills, with the ability to work with and influence customers to follow established processes
• The ability to pay close attention to detail, as this role involves recording of financial information