Job Description
* Delivery of 1st line remote support services to contracted and non-contracted customers.
* Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat, or portal.
* Ensuring all incidents and service requests are logged into ITSM package.
* Ensuring all SLA (Service Level Agreement) obligations are met in delivery of above services.
* Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated to appropriate team/s (see latest guidelines).
* Implementation and / or fulfilment of remote service requests and installations when required.
* Recommendations of relevant improvements, new technical procedures, products, or services to line management.
Required Knowledge, Skills, and Abilities
Candidate Requirements
Essential Skills and personal qualities
* At least 1 year experience.
* Windows, AD, O365.
* Knowledge of windows servers.
* Basic knowledge of Azure.
Reference no: 100641