Job Description

Providing an accurate and efficient service helps maintain a strong relationship between the investment manager and the client. You will provide a high standard of administrative support to a successful investment management team. The candidate will be working for a small but busy team of investment managers who are responsible for a range of discretionary and advisory clients.
This is a non-regulated position supporting a team of investment managers in looking after their clients. The primary role is in assisting with administration of portfolios and client records, handling client queries and liaising with the Operations department. While the individual will assist in the management of private client relationships, this role is primarily an administrative one.

Key Areas of Responsibility:

• Deal with administration for the team and identify ways of improving efficiency.
• To assist in all aspects of opening and maintaining client accounts, including obtaining AML documentation.
• Keeping client information up to date and assisting in the production of client suitability reports. Such roles may well involve communicating directly with clients, and intermediaries such as solicitors and accountants.
• To follow the progress of new investments coming into Charles Stanley, and to follow up any problems/issues which may arise.
• To liaise with the accounts department over cash movements and to administer payments, including currency payments.
• Setting up, closing, and managing client files, ensuring all information is up to date and accurate.
• To ensure that compliance regulations are adhered to.
• Following up potential new client leads, ensuring that the necessary forms are completed and fully processed.
• To manage occasional special projects, such as collection of Know Your Client (KYC) information.
• Assist with Probate valuations and sales.
• Subject to qualifications and relevant experience:
• Assist with the preparation of client reports.
• Provide input in recommendations for switches.
• Implement transactions (buys and sells), as well as CGT calculations and valuations history.
• XO dealing as instructed. 
• Responding to corporate actions including notifying clients.
• Review systems and processes as well as provide training to new team members.

Required Knowledge, Skills, and Abilities

• Educated to GCSE (or equivalent) level including Math and English. A-Levels are preferred.
• Whilst not essential an industry recognized qualification such as an Investment Operations Certificate would be an advantage.
• Experience of working in a similar environment is preferable as is a general understanding of the stock market and investment operations.
• Good communication skills, both written and verbal.
• Highly organized, and numerate.
• The ability to work under pressure whilst maintaining a high level of attention to detail and accuracy is essential.
• A high degree of initiative is expected in relation to problem solving and identifying and taking on tasks that need to be completed.
• A strong team player. The role involves supporting a number of Investment Managers and having the flexibility to adapt to their particular styles of working is key.
• An enthusiastic, ‘can-do’ attitude, combined with a personable manner and good sense of humor.