Job Description

General Project Management

• To facilitate the completion of projects in a timely and cost-effective manner
• Ensure all deadlines are met
• Work closely with the Production Planner to ensure smooth running of all projects
• Take joint responsibility with other management towards multi-level quality assurance/inspection standards.
• To use and update the Project Tracker daily working closely with the Project Team to always ensure completeness – to be treated as a live document
• Liaise with the Finance team and Purchasing manager in relation to budgets and finances
• Act in a pro-active way to cut costs by:

1. Find better prices than those on your budget.
2. Ensure that any items are contra or backcharged where relevant

• Receive the hand-over in full from the sales team – accepting the hand-over if all information is present. If the hand-over is incomplete, return to sales team for review.
• Create hard copy files for Installation teams, production, office - per project
• Order/Book installation teams via the Installation Manager
• Order/Book transportation & any other ‘non-production’ necessities – using Sage PO system
• Ensure all deadlines are met, ensuring all orders are placed and confirmed in time to meet the lead times required
• In the event of client dissatisfaction/complaint, ensure that an active approach is taken to investigate, resolve and report to all parties involved.
• Always ensuring that things are dealt with in a timely manner and that the client is always fully aware.
• Attend Project Meetings when scheduled & fully prepare any information that will be needed.
• ISO9001 – assist the company to complete all tasks required. Maintain the Complaints Log/Comments Log efficiently.

Communication

• Ensure that nothing is left in an ambiguous or ‘open-ended’ conclusion
• Use the phone whenever possible and back up with email, do not rely on email alone.
• Ensure that emails are accessible 24/7 & respond within 12 hours
• Constant and effective communication with clients, suppliers, production, sales to ensure a transparent and efficient company process
• Communication by email – to respond to all emails on the day of receipt and ensure that all relevant parties are cc-ed as necessary

Team / Organisational Work

• To ensure confidentiality on all appropriate matters, and recognise that any breach of this confidentiality will be treated seriously
• To ensure that all work is to the highest quality whilst complying with all company standards
• To foster a ‘can do’ culture by actively seeking solutions to problems
• To foster a good working relationship with all whom the job interacts
• To be responsible for conforming to the policies and procedures as set out in the staff handbook, including health & safety requirements and attending courses as directed
• To attend staff meetings as required

Personal Development

• To identify own on-going educational needs and discuss with your Line Manager
• To be prepared to develop skills that are required to meet the demands of the role as it evolves over time
• To always conduct yourself in a professional manner
• To carry out all aspects of your role positively and with enthusiasm

Process

• Read, Understand & Carry out the tasks as per the Company’s Process Document

Required Knowledge, Skills, and Abilities