Job Description

• Be part of the AOSTaaS operations team looking after the service quality provided to the clients that have outsourced the Tax processing and other activities to us.
• Oversee the lifecycle events, data upload, reconciliations, data corrections, pricing, export, reporting and other consequential requirements.
• Offer real-world operational expertise and help guide on best practices.
• Ensure all processing and other services are kept at a high level of performance.
• Earn and maintain good working relationships with the clients and our product development team.
• Build and maintain good relationships and collaborate with the team to enhance and build on our services.
• Work with the rest of Advent, to help support our clients and prospective clients (including support & consulting).
• Drive enhancements and process improvements based on experience and client feedback, understanding their business and challenges and ensuring we provide good service and add value.
• Handle client issues relating to the services including improvements, changes to the service, new business, operational issues and complaints.
• Support the implementation of new clients on to the SS&C Advent Solution, the set up of service teams and the smooth running of day-to-day servicing.
• Work with technology and other servicing groups on projects to change or devise solutions to meet the client's needs.

Required Knowledge, Skills, and Abilities

• Experience working with clients, with expert operation analysts and with remote operations teams. Real-world experience in back and middle office lifecycle management, post-execution, and operations.
• Flexible presentation and communication skills, and be personable, persuasive and cooperative.
• strong analytical and problem-solving skills and enjoy a bit of detective work to break down and tackle an issue.
• Good client and prospect communications experience with presentation skills and a high standard of written work.
• Dealing with internal and external operations and serving units in separate locations.
• operations experience and being able to guide clients on best practices.

Must haves

• Reconciliation experience and working directly with custodians.
• Fund exposure
• Valuations and performance understanding.

Desirables

• Knowledge or understanding of FATCA/CRS, Norwegian Tax, ASK Management, IPS, SaldoRente and Swedish Tax.
• Understanding of SQL and the APX system