£ 11.50 Per hour
Customer Service
Permanent,Full-time
Job Description
- Undertaking case investigations to ensure the correct outcome is achieved for the customer, in line with the project and business requirements.
- This will include; handling post (in/out), complaint handling, call handling (inbound and outbound), processing payments, creating offer letters/ composing free format response paragraphs/ letters (as appropriate).
- Planning and prioritising work appropriately considering importance, urgency, customer and business impact.
- Engaging with the customer over the telephone and in writing, to ascertain sufficient information for a robust assessment to be undertaken, together with completing a calculation of redress if relevant.
- Analysing information and identify key factors. Consider options available and takes decisions strictly within the work guidelines stipulated by the regulator and advisory bodies.
- Developing working relationships with team members and other departments working on the projects, to ensure efficient and reliable working practices.
- Contributing to the team’s, challenges existing practices and generates new solutions. Assists colleagues to meet deadlines and standards.
- Assessing the operational risks associated with the role and inherent in the business.
- Adhere to all internal processes and procedures.
Required Knowledge, Skills, and Abilities
- Laptop/Desktop computer running Microsoft Windows 8 or greater OR macOS High Sierra (10.13) or greater
- Strong and stable Wi-Fi connection
- Suitable working area
Reference no: 13456