Job Description

This responsibilities for this role will largely be evolving as this is quite a new position at CK so you can expect to be very busy and have lots of variety in your day. Because this is a new role for CK please don't expect everything to be set in stone though!

• You will deliver excellent customer service through consistent delivery of standard operating processes; striving to be best in class; using lean methodology to drive waste out of processes; adding value through continuous improvement; ensuring resolution of escalated issues.
• Adhere to company credit control processes and procedures.
• Checking dispatched products to ensure accurate invoicing.
• Opening of new Accounts in accordance with our Insurance policy.
• Ensure all payments received are accurately posted to customer accounts on a daily basis as received following customer remittances where provided.
• Review and research any unallocated cash ensuring we have any relating query paperwork and follow-up for resolution to clear.
• Follow-up on any payment deductions where we do not have records/info required to resolve.
• Processing and resolving queries received in a timely and accurately manor as per the company process.
• Release of customer orders in line with Company Insurance and procedures.
• Collection of debts via telephone, letter and email.
• You will ensure all actions relating to credit control; calls/payment promises/disputes/queries are recorded correctly to give visibility of debt position.
• Develop excellent relationships with customers and other stakeholders.
• Work as part of a team to ensure additional credit control tasks are undertaken.
• Support the Senior Credit Controller with the production of Weekly measures and site data.

Measures

• Maintain Overdue accounts within KPI targets.
• Maintain Overdue accounts in dispute within targets.
• Value of Debts written off during period, vs target.

Required Knowledge, Skills, and Abilities

Minimum of 3 years Accounts Receivable processes end to end. Great attention to detail. Ability to work logically and systematically to resolve issues. Good standard of written English. Previous experience of customer interaction and collection of overdue debt. Credit Control or Debt Management formal training or qualification.