Job Description

To provide administrative support to all areas of customer service activity to ensure exemplary customer service is delivered on all occasions.

• Handle all inbound customer queries
• Ensure constant proactive feedback to customer on service order status
• Actively managing and building relations with all customers.
• Maintain a service management system as appropriate
• Actively demonstrate the support of the other areas/departments within the company, to ensure that a team spirit is observed.
• Any other reasonable request compatible with the job description as identified by the Team Leader.

Our Offer to You

• 25 days holiday increasing with length of service
• BUPA Health cover
• Contributory pension scheme
• Sports and Social Club
• Discounted retail vouchers

Required Knowledge, Skills, and Abilities

Proficient in the use of MS Outlook and MS Excel. Pro-active with a sense of urgency. Resourceful. Good verbal skills. Takes Ownership. Able to Multi Task. Able to work unsupervised and under pressure. Flexible/adaptable. Customer focused. Communicative. Professional.