Job Description

The ideal candidate would have a vast knowledge of hospitality catering and understand the demands of the industry.

The post will be responsible to the Branch Manager, is 37.5 hours per week, 5 days over 7, must be willing to work weekends and early mornings.

What you will hear and See Yourself Doing

• Assisting to process candidates through our Recruitment Process.
• Ensuring that the business understands and meets your customer’s needs of sufficient recruitment / assessment and training activity
• Working on our clients sites to assist with staff check ins and ensure service standards are being met
• Performing staff see outs from the office to ensure we are delivering the correct numbers of staff, in the correct uniform and on time.
• Identifying own and teams training and development needs
• Resolving Customer / Staff Complaints
• Reporting weekly activity results
• Achieving and Exceeding Positive Results for you and your team
• Taking and Recording Bookings and Briefs from Customers
• Filling Bookings and communicating brief
• Planning and communicating logistics to all relevant parties
• Making Customer Care Calls
• Extending Bookings
• Organizing Training and Development Sessions of Temporary staff
• Organizing Staff assessments
• Being responsible for hospitality teams whilst on site
• Working within hospitality teams for staff review
• Liaising with clients whilst on site to help meet their needs on the day
• Supervising restaurant floors/sections
• Reporting staff performance back to the office

Required Knowledge, Skills, and Abilities

Typing. Computer Skills. Effective Telephone Communication. Filing. Ability to Organize Workload. Literate. Articulate Car Driver – Own car preferable. Previous experience of catering management/team leading essential Ability to sell new ideas through using positive presentation skills. Business Planning. Budget Control. Recruitment Skills. Coaching/Training and Team Development. Achieve / Exceed goals and objectives through managing your own time and others. Friendly and Open Communicator. Building Rapport with Colleagues and Temporary Workers. Self-Motivated to work towards targets and outcomes. Action Orientated. Positive Questioning & Listening Skills Using Initiative to achieve outcomes. Displaying Accuracy in Work Results. Take Responsibility for Career Development. Actively and positively share information. Work in a team as a team player. Completing and Finishing work within given deadlines. Displays Self-Motivation and High Energy. A Highly Positive Communicator. Provide Solutions. Understand what motivates others. Open to New Ideas and Innovation.