Job Description

The post holder will be supported by the Clinical Administrator, but in their absence will be required to work autonomously, managing the office environment and supporting the wider team. The post holder will also be required to support and oversee the work of junior administrators as they are appointed. Previous NHS experience would be an advantage.

 

Required Knowledge, Skills, and Abilities

The post holder must possess excellent communication skills, both verbal and written. They will communicate with staff at all levels of the organization, and with patients and relatives on a regular basis. Some of this communication may at times be emotionally charged e.g. with distressed patients or relatives, and may rarely be the first contact for any complaints. A skilled and efficient use of Microsoft based systems is an essential requirement for this post as the individual is required to use Excel, Word and Outlook on a daily basis. The post holder will be required to take minutes on occasion. The post holder will be required to use System One clinical record system to ensure referrals are placed on the system in a timely manner. The post holder will be required to take dictation and write accurate letters to patients often sensitive in nature, with support and guidance from the Clinical Administrator. The post holder will be required to priorities their own work and that given to them by the Clinical Administrator or Hospice Matron in an effective way.