Job Description

We are looking to recruit a Customer Service Administrator/Coordinator to join our expanding business on a fulltime basis.

We are specialists in specialized cleaning and building maintenance services, for example, window cleaning, gutter cleaning, deep clean kitchen cleaning, algae and organic growth and reactive covid 19 decontamination and fogging.

Your duties and responsibilities include

• Scheduling Jobs
• Adding information onto the customer CRM system
• Receiving in-bound calls from customers and investigation of complaints
• Provide support to the office manager and contracts manager when needed
• Contacting existing companies for further work opportunities
• The right person for the role will be outgoing and self-motivated with a desire to progress themselves personally.

Schedule:

• 8 hour shift

COVID-19 considerations:

• All visitors are required to wear a mask.

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Collect and report customer feedback to ensure that best practice is recognized and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Work remotely:

• No

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

A team player. Be able to build quick relationships with people. A natural communicator, particularly English written communication. Quick to learn new skills. Excellent organization skills. Intermediate IT skills, particularly MS excel and other MS office applications. Education: GCSE or equivalent (Preferred). Experience: customer service: 1 year (Preferred).