Job Description

As a Customer Service Representative, you will join our inbound call Centre team, talking with our customers for the majority of your shift. You could be addressing customer queries submitted via telephone, email, live chat or instant messages. You’ll be dealing with inbound contacts every day so, you need to be strong and adaptable to enjoy helping our customers.

The calls you receive will be varied; they could include making adjustments to existing policies, giving quotes, taking payments, supporting customers in financial difficulty, handling complaints, and saving customers that are looking to cancel their policy with us. To fit in with the team it would be great if you are energetic, enthusiastic and have a desire to help our customers with first time success.

In Customer Service our opening hours are 09:00-18:00 Monday to Friday and 09:00-13:00 Saturday and Sunday.
What we have to offer you:

• Starting salary of £ 18,525 with potential to earn up to £21290 as you progress (from March 1st 2021)
• We are reviewing our longer term approach to home working with the aim of introducing flexibility between home and office working
• Structured career path with the opportunity to develop
• Up to 5% bonus earning potential
• 25 days holiday and bank holiday equivalent (plus buy and sell up to 5 days)
• Pension 1:1 match up to maximum 10%
• Well-being programme
• Individual and team rewards
• Potential to gain an insurance professional qualification via the Senior Financial Customer Service Advisor Apprenticeship Programme during 2021

Required Knowledge, Skills, and Abilities

What we're looking for: Pride and experience in delivering top quality customer experiences face to face or by phone. People who thrive in a fast-paced, target driven environment. Strong communication skills; people who can express themselves both written and verbally. Self-motivated individuals that take pride in what they do who can demonstrate politeness and problem solving skills. Excellent influencing and negotiating skills. Computer skills; you'll take inbound calls whilst navigating our in-house software.