Job Description

You will be required to communicate and work with colleagues and other professionals including emergency services, GP’s and care agencies.

Other duties will include installing and maintaining emergency call equipment in customer’s homes and undertaking annual visits.

You will also develop and supervise staff team in call handling and installations of telecare equipment. as well as visiting and responding to older and vulnerable individuals

We will look to you to train and support new and existing team members.

Using your experience and problem-solving skills, you will lead the shift to ensure an efficient, effective, courteous and professional service is provided to all service users and ensure that the highest level of customer service standards are met and targets are achieved.

We want to hear from you if you have:

• A vibrant personality and enjoy working in a busy environment

• Proven experience in leading and supporting a team, ideally within a telecare environment

• An understanding of vulnerable adults and older people’s services including partner and statutory agencies.

• Used performance data and benchmarking to improve performance

The Benefits of Joining Us

• A very competitive holiday entitlement

• Local Government pension scheme

• A 24/7 Employee Assistance Programme

• Employee discount scheme

• On-site parking

• Management support

• Initial and ongoing training and development which will support you to further develop your skills

• Career development

Required Knowledge, Skills, and Abilities

The Senior Call Handler Responder would be required to have skills in the following areas: Wide range of computer and IT skills. Excellent telephony skills. Excellent communication skills. Customer service skills. Understanding of elderly and vulnerable adults. Knowledge and understanding of telecare alarm equipment. Call Centre work. A full and current driving licence and access to a vehicle for work purposes is an essential requirement of this post. You will be required to have business use insurance. An Enhanced DBS check is also required for this post which we will undertake.