Job Description

We can confirm we operate and fully comply with the government’s guidance on managing the risk of COVID-19 – COVID-19 secure.

Our Head Office in Hinckley offers free parking and an on-site canteen facility.

The hours are on a Rota basis, Monday to Friday between 8am and 6pm (37.5 hours week)

In return you will receive a starting salary of £10.00 per hour with incremental increases gained through experience and a tailored training programme.

The Kitchen Customer Service Advisor duties and key responsibilities:

• To take full ownership for customers’ accounts and queries through various communication channels and recording relevant data on an in-house system

• Managing installations through to completion and aftercare

• Building relationships with customers and internal stake holders whilst achieving company-wide SLA’s

Required Knowledge, Skills, and Abilities

To be successful as our Kitchen Customer Service Advisor you should have: Excellent standard of written English (GCSE Level A-C). Strong communication skills both telephone and written. Effective organizational and planning skills. Be computer literate and able to multitask. Ability to build and maintain rapport with customers. Previous experience of problem solving/complaint handling within a Kitchens Team would be advantageous.