Job Description

We are looking for candidates to start as soon as possible with full-time availability for approximately 26 weeks.

Responsibilities:

• Provide customers with a satisfactory resolution to any issues they may encounter.
• Follow the Customer Service department standard for excellence, delivering an outstanding shopping experience to every customer using phone, email and live chat.
• Respond promptly and efficiently to difficult customers in a willing and professional manner.
• Use all systems confidently and to accurately add notes to orders and cases for all contacts.
• Communicate company policy to all customers as required and observe at all times client confidentiality.
• Work closely with internal departments and stores to ensure issues are resolved efficiently.
• Liaise with delivery companies to investigate delivery / return issues.
• Issue refund, replacements and process customer returns.
• Provide cover for the Paul Smith Poplars Reception, ensuring a professional and friendly welcome to all internal and external customers, and assisting with any other enquiries.

Required Knowledge, Skills, and Abilities

Educated to a minimum of 5 GCSE’s at grade C or above, or an equivalent qualification. Highly computer literate in Microsoft Office 365. Previous experience in a Customer Service environment. Administration experience. Competent at accurately in-putting data. Knowledge of long distance selling regulations. Exceptional customer service skills. Strong written and verbal communication skills. Exceptional telephone manner. Excellent problem solving skills. Ability to liaise with third parties on a regular basis. Highly tuned inter-personal skills, with the ability to work effectively within a team dynamic. Ability to stay calm under pressure. Available to work full time, Monday to Sunday for approximately 26 weeks. Flexible to work extended hours during exceptionally busy periods.