Job Description

• Answering and assisting with telephone calls
• Using a range of office software, to include our in-house database, Microsoft Office, email and filing systems

• Inputting and recording accurately all types of appraisals (direct client, insurer client or portfolio cases) on our in house database and maintaining these records
• Issuing reports and invoicing to appropriate clients
• Maintaining BCH set service standards for clients by monitoring and chasing turnaround times of surveyors
• Liaising with Surveyors, Clients, Insurers and Broker via telephone and email
• Dealing with queries via email and telephone
• Proof reading of surveyor reports to ensure correct formatting, calculations, spelling and grammar

• Research and preparatory work for new appraisals
• Manage monthly invoices from surveyors against assigned work levels
• Prepare monthly billing and bordereaux for clients who send in regular work
• Responding to clients who require quotations for new work and explaining to them the
• Company offering and process. Responding to quotes in writing with an appropriate fee, converting quotes into business and chasing outstanding quotes by phone or email;

• Assisting with the preparation of presentations (mainly Powerpoint)
• Updating and maintaining spreadsheets on Microsoft Excel
• Filing site notes in numerical order
• Gathering information and preparing weekly reports to Insurers
• Assisting Managers and Directors as and when required
• Assisting with arranging corporate events
• Housekeeping duties (making drinks, washing up, ensuring office is clean and tidy and arranging lunch for meetings held within the office)
• Storing documents in safe and secure manner

Required Knowledge, Skills, and Abilities

Educated to A-Level standard minimum with A-C Grades in O-level or GCSE Math's and English. Ability to work as part of our team but also independently using your own initiative, to take a real interest in and help to grow the business. Detailed knowledge of Excel, Word, Outlook and PowerPoint are required. Proven ability to deal effectively with different professionals: surveyors, insurers, brokers, underwriters, as well as clients. Excellent telephone manner. Proven track record in maintaining accurate records and quality control.