Job Description

Your duties will include but are not limited to:

• Answering telephone calls and directing callers to the appropriate member of staff
• Dealing with enquiries and providing advice by telephone, email and face to face e.g. allocations, rent accounts, tenancy, estate and anti-social behaviour
• Rent and payment queries, taking payments and direct debit payments
• Staffing the customer reception
• Adhering to NCHA’s policies and procedures when passing on information
• Updating information accurately into NCHA’s housing management systems.

This position is for 35 hours per week over 5 full working week days (Monday - Friday 8.30/9.00am - 4.30pm/5.00pm) – plenty of time to fit in your other personal commitments! We have two fixed term positions available, with the possibility they may be extended or made permanent. Colleagues wishing to apply for a secondment must get approval from their line manager in advance of their application to ensure that they can be released from their role.

As a thank you to you, our fantastic benefits package includes:

• c36.5 days leave a year with additional 2 days after 5 years’ service
• Healthcare Cash Back Plan worth up to £875 per year on your routine healthcare costs e.g. Dentist, opticians etc.
• Company Pension Scheme with contributions matched up to 7.5%; including life assurance
• Enhanced maternity/paternity/adoption pay
• £250 for successful referral of a friend/family member as a Care Assistant or Support Worker
• Employee Recognition Scheme with monetary rewards
• Great learning & development and qualification opportunities
• Paid to train
• Discounted bus passes and gym membership, discounts and cashback at major retailers
• Free access to employee Advice Line; with a 24-hour confidential advice service
• Fantastic flexibility and a great work/life balance – we operate between 9am – 5pm on weekdays!

Required Knowledge, Skills, and Abilities

From the skills, knowledge and experience you’ve already gained we expect that you will have great planning and organizational skills and the ability to manage your own workload. A good level of numeracy, literacy and IT skills are advantageous as you will be expected to clearly communicate to individuals on a daily basis and input data into our systems. Experience of Outlook, Microsoft word and Microsoft Excel is essential although we are willing to get you up to speed with our fantastic training! We embrace individuality and welcome ideas to our current processes to produce a better result!