Job Description

As a Revenue and Billing Assurance Lead, your key accountabilities will include….

• Own the build and management of ongoing billing assurance activity to ensure checks and balances are in place to ensure revenue to cash accuracy and where appropriate align continuous improvement techniques which may play into technology enhancements. • Lead the build and target setting across our processes to achieve industry leading revenue to cash ac-curacy and performance. • Work with Leads from across the Business to ensure the right resources and capability are in place to deliver tactical initiatives and change attached to continuous improvement and objectives. • Responsible for the quality and sustainability of deployed activity, providing strong assurance support using techniques to ensure and maintain right first-time principles. • Network with members of the peer group and wider to build understanding of our business plan objectives and the connection to billing assurance/accuracy and the influence on plan. • Ensure that there is always clear visibility and governance around the value of our initiatives and our business plan calling out gaps and creating opportunities to mitigate risks and ultimately go faster. • Input into key decisions that could influence our ambitions across the team and wider ensuring that the relationships with interfacing teams (Strategy, Transformation and Finance) are proactive and valuable. • Ensure that this activity plays heavily into Transformation Programmes interface strongly and there are joined up business cases and implementation plans. • Provide input into wider business teams on how we are delivering in the billing revenue space to help manage key stakeholders across the wider business and share best practice. • Ensure change is firmly embedded within functions and is aligned to the benefits targets and overall business plan. • Foster a culture of continuous improvement within operation and non-operational teams to improve key metrics. • Matrix management of cross functional teams across Retail and successfully manage the integration of these groups and their functions to deliver an effective service. • Influence Technology based solutions where appropriate, ensuring requirements are fed in which are suitable to deliver business plan objectives in terms of revenue to cash metrics. • Responsible for supporting the Retail Risk and Issue process.

Required Knowledge, Skills, and Abilities

• A solid understanding of bill to collect cycles, mechanics, and measurement techniques. • Strong knowledge of customer data quality, accuracy, and customer needs and contact strategies with a track record of implementing assurance frameworks with checks and balances to measure billing ac-curacy. • Ability to understand complex commercial analysis and operational drivers to optimize collections performance through accurate billing and reduce cost-to-serve. • Proven track record of working in a regulated market. • Ability to communicate to varying levels across the organization (top to bottom) translating complex in-to easy to understand. • A proven track record in making the boat go faster through strategic and tactical change with a fact based and where appropriate an intuition-based direction of travel with a strong track record on pin-pointing problem areas and fixing them. • Ability to matrix manage teams across various sites whilst maintaining good cadence with several activities in play. • Worked closely with and influenced functions including Transformation, Finance, Strategy and Tech where necessary driving the agenda.