Job Description

You will have relevant administrative experience and excellent organizational skills and you must be able to demonstrate that you can work accurately and within relevant policies and procedures. You will also have the ability to plan, priorities, organize your own workload and work to deadlines. You will work well under pressure and communicate effectively and professionally with a range of stakeholders across the organization. You will be a strong team player who can adapt and be flexible in a changing environment.

The duties shall include, but not be limited to:

Finance Duties

· Raise invoices, purchase orders and track payments.

· Support the part-time bookkeeper twice weekly.

· Set up and monitor direct debit plans for membership renewals.

· Update twice monthly direct debit payments for reconciliation by bookkeeper.

· Prepare financial reports for the Membership Manager and HQ Team Meetings.

· Issue receipts for monies received via SagePay, BACS, Credit Card and Cheques.

· Reconcile SagePay, PayPal and BACS payments.

· Process membership payments via phone, adding to online terminal and input using SagePay.

· Record and process cheques.

· Accurately record all transactions onto the receipt’s analysis spreadsheet, Sage and the website.

· Chase outstanding payments in respect of membership related fees.

· Prepare regular payment reminders to the membership and issue notice of cancellation of membership letters when required.

· Take full ownership of debtors to ensure all deadlines are met in terms of chasing any late payments.

· Take full ownership of finance admin procedures, and participate in internal and external audits as required to support our ISO 9001 certification.

· Help prepare annual budgets in relation to membership subscriptions

General Office Admin

· Answering all incoming calls with a polite and professional telephone manner.

· Deal with all membership enquiries either by email or telephone in a prompt and efficient manner.

· Ensure both the incoming and outgoing post is dealt with the same day.

· Greet all visitors in a friendly and polite manner.

· Ensure the office is kept fully equipped with stationery and office essentials.

· Provide support with the daily IT back up procedure as and when required.

· Monitor and manage multiple email accounts and deal with promptly.

COVID-19 considerations:
All candidates are required to wear a mask during any visits to the office.

Work remotely:

• Temporarily due to COVID-19

COVID-19 precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Virtual meetings
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

· Excellent IT skills including Word, Excel and PowerPoint, being adept to learning new software. · Knowledge of using a CRM system. · A clear, confident telephone manner and good communication skills · Attention to detail and accuracy. · Time management and the ability to priorities workload. · Strong interpersonal/motivational skills. · A flexible approach to work is essential to meet business needs. · Full UK driving license. · A ‘can do’ attitude, a good team player and exceptional customer service skills