Job Description

We are seeking an experience receptionist / administrator for a busy medical service. We operate two care services under one roof. We have up to 37 permanent residents and also 37 beds which are dedicated to assessment with daily admissions and discharges.

You will be expected to work shifts across both wk days and alternate Saturdays. We are currently looking for someone to work between the hours of 10am - 6pm, on a Saturday the hours are 9am-5pm.

The main duties will include:

• Responding positively to face to face enquiries and visiting health professionals
• Answering the phone and directing the calls to those who can best help
• Taking messages and ensuring they reach the right people
• Payroll - we are having a new time and attendance installed over the coming weeks and you will be required to be involved in the process and monitor this
• Send correspondence often by email or post
• Registering residents with GP via secure communication
• Updating and reviewing staff personnel files to ensure they are compliant
• Audits - a variety of audits associated with your role
• Overseeing resident funds
• Sending invoices and managing funding payments
• Updating multiple databases
• Contacting relatives and or staff members as required
• Support the Deputy and Home Manager to run the service effectively
• Understand your responsibility regards GDPR

This is an exciting role for an experienced receptionist/administrator looking to be part of a friendly, passionate and dedicated team in the healthcare sector.

Benefits:

• Company pension
• Discounted or free food

Schedule:

• Day shift
• Monday to Friday
• Weekends

Work remotely:

• No

COVID-19 precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

We are seeking an individual who works well under pressure. Someone who understands the importance of fielding calls to the most appropriate people and the value of first impressions and customer care. You must be familiar with Microsoft and have an excellent understanding of Excel and Word in particular.