Job Description

Duties compliment filed activities of the Housing Officer and other staff, giving a holistic service to customers and other clients.
You’ll be working with us 7 hours a day on Thursday’s and Friday’s. Additionally, as part of a job share, 7 hours a day on every other Wednesday. The salary listed is calculated on a pro-rata basis.

Main Responsibilities
You’ll be the Administrative Officer at our Area office in Glasgow. At the heart of our team; handling a range of administrative activities to ensure smooth continuation of service by:

• Receiving calls and handling correspondence from customers and applicants.
• Confidently giving advice on rents, service charges, estate management issues, arrears/credits management, housing benefit, and any other relevant matters.
• Ensuring the appropriate Local Authority Housing Benefit/Council Tax departments are informed of tenancy starts/terminations and of any changes to tenancies when they occur.
• Administer and monitor customers’ rent, service charge, heating charge, recharges and contents insurance accounts on a regular basis; including the administration of direct debits and standing orders.
• Liaise with Sheltered Housing Managers/Development Managers and Housing Officers on above issues, referring these to the Operations Manager when required.
• Administer development waiting lists, allocations, nominations, terminations, assignations, mutual exchanges and re-let procedures in conjunction with Area Office staff and staff from other departments.
• Ownership and responsibility for any service related complaints / queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times.
• To maintain manual/computerized records of developments and customers.
• Collate information for quarterly reports for the Board on relets, voids, arrears, credits, etc. as requested.

Offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed are rewarded:

• Competitive Salary and Remuneration
• Ongoing ‘on-the-job’ training
• Flexi-Hour system is available for this post.
• Ongoing Continuing Professional Development (CPD)
• Enhanced Annual Leave Entitlement
• Generous Pension Options
• Enhanced Maternity Benefits
• External qualifications SVQs
• Employee Protection Protocols
• Cycle to Work Scheme, Childcare Vouchers, and Employee Assistance Program
• The Application Process

Required Knowledge, Skills, and Abilities

Experience in an office based procedural based role or equivalent. Excellent interpersonal skills and an ability to communicate effectively at all levels of the organization (written and spoken). Proficient user of MS Word processing. Basic computer skills, including experience of using MS Windows, word-processing, and email. Demonstrable ability to learn bespoke computer data base systems / database. Demonstrable ability to work on own initiative with minimum supervision. Ability to work from home in a professional manner as and when reasonably required. Ability to work from the office as and when reasonably required.