Job Description

Reporting to the Service Assurance Operations Manager, the Change Administrator is responsible for reviewing network changes issued by our Planned Works team and then issuing notifications to our customer base.

This role involves working with customers, Gamma team members and suppliers via telephone and email and providing accurate information on any planned work which would affect a customer’s service.

This role requires excellent attention to detail and time management skills as all communications need to be accurate at the point of issue.

Required Knowledge, Skills, and Abilities

You will have an excellent understanding of the Telecommunications industry. You’ll have excellent administration and organizational skills alongside an ability to priorities work effectively without management input. Ideally you’ll have an interest in technical products or services or a willingness to learn. You’ll be comfortable working effectively and accurately when working to multiple competing deadlines. You’ll be comfortable working in both an individual environment and with the support of a team, able to adapt at ease. You’ll have excellent communication skills with the ability to communicate at all levels with a flair for articulating your thinking. You’ll be comfortable in a fast-paced environment, working across multiple projects simultaneously.