Job Description

Day to Day Tasks

• To answer inbound telephone calls to business
• To deal with customer enquiries providing technical assistance where required. Escalating enquiries to a Technical Manager when necessary.
• Creating quotes as requested by customers based on information provided, including telephonic enquiry sheets, emails and survey sheets.
• To convert incoming Purchase Orders ensuring the equipment required is available, sending order confirmation to the customer.
• Creation of contract master folder and populating with all necessary information and documents for each contract
• Booking in site surveys with customers, and allocating time for internal surveyors to write lift plans
• Requesting and coordinating operator/transport availability with Operator Administrator & Transport Manager
• Creating and confirming Contract Lift contracts with customers where necessary.
• Quote chasing. Updating systems with feedback received
• Arranging Inter-depot transfers where necessary
• Setting up new Customers on SAP system and informing Business Development Team of interesting leads.
• Liaising with account managers for targeted projects
• To deal with and/or monitor any customer issues relating to hires including contract management for the duration of hire.
• Managing key accounts that have been allocated to an individual hire team member

Job Terms

Working Hours – Monday-Friday. 8.30am – 5.30pm

Holidays - 22 Holidays per annum plus Bank Holidays (Increasing with Length of Service)

Pension – 4% contribution match

Contract length: 6 months

Work remotely:

• No

Required Knowledge, Skills, and Abilities

· Hire Office experience · Good interpersonal skills and the ability to work independently and take initiative · Excellent attention of detail · Commercial awareness · Excellent Customer Service Skills · Technical knowledge an advantage · Ability to manage multiple priorities · Excellent time management and organizational skills are a must · Comfortable working on different software systems · Plant Hire industry experience would be advantageous.