Job Description

Our Customer Care Team is the first point of contact and is responsible for answering, resolving, and documenting any updates from customers as well as providing information on our lenses to prospective customers. As such you must be approachable, enthusiastic, organized, and be able to demonstrate strong communication skills within a customer facing environment.

Working Hours
37.5 hours per week (Monday – Friday 08.45 to 16:45) Some out of hours work may be required.

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Collect and report customer feedback to ensure that best practice is recognized and maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company's customer service policies
• Other duties as requested

Work remotely:

• No

COVID-19 precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• sanitization, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

Outstanding customer service skills with a minimum of 1 years’ experience in a customer service/support role. Excellent keyboard and verbal communication skills. The ability to multi-task and work calmly under pressure. Knowledge of general IT systems and Microsoft Office. Previous exposure to Microsoft Dynamics Navision and Social Media platforms would be an advantage. Highly flexible, organized and able to priorities workload. Work well as part of a team, be willing to learn and share knowledge and information with other team members. (Full systems training will be provided). Experience: customer service: 1 year (Required)