Job Description

• To act on known errors and documented workarounds, logging such actions and advising Team Manager or Technical/System/Business Analysts when management or specialist attention is required.
• To instruct less experienced colleagues in the execution of routine tasks, particularly those tasks or procedures that relate to malfunction, safety, and security.
• To be responsible for maintaining, managing and monitoring Data Centre Facilities.
• To be responsible for executing more complex installations and decommissions within technical specialism following group standards where possible.
• To undertake planning, estimation, scheduling and implementation.
• To report on work performed accurately and effectively. Monitor effectiveness of installation and ensures that appropriate recommendations for change are made.
• To investigate installations not achieving design aim or business requirement and makes recommendations for remedial action.
• To carry out performance and quality reviews and analyses installation statistics.
• To ensure that the risks associated with the installation or decommissioning are understood and that measures to reduce them are adopted where appropriate.
• To act as technical stakeholder for signoff of internal and external requests for changes to the technical environment under remit within specified parameters
• To maintain an overall understanding of all the business systems and applications and their interaction with the user base.
• To monitor, support and maintain the Datacenter infrastructure in accordance with Incident, Major incident and problem management processes.
• To maintain applications that monitor and support the infrastructure including antivirus, system backup and patching solutions and to maintain corporate standard operating system builds
• To implement change requests in accordance with the change management process.
• To write and maintain technical process documentation and procedures.
• To maintain and develop new and existing relationships with 3rd party suppliers
• To be proficient in carrying out business impact assessments, to determine how changes from the current to the future state will affect business.
• To create an implementation plan, taking into consideration IT deployment and any business activities required to integrate new services or improvements into the "business as usual" environment.
• To determine the readiness levels of business users with regards to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to go-live.
• To assist the user community in provision of transition support and change planning. Assesses risks inherent in proposed changes, to ensure any potential scheduling and performance issues have minimum impact on provision of other services.
• To implement change and performs post implementation review to capture lessons learnt. Full compliance to Change Management process essential.

Required Knowledge, Skills, and Abilities

Degree in IT or appropriate discipline(s) – desired but not essential. Industry recognized technical qualifications in areas of responsibility. ITIL v3 Foundation. At least 2 years’ experience working in an Infrastructure team (3rd line). Demonstrable supervisory and delegation skills. Excellent communication skills with strong Customer Focused Mindset. Aptitude to develop skill set further in two or more areas needs to be demonstrated. Awareness of Integrated Systems in an FMCG environment essential. Experience with SQL database administration including backup and recovery.