Job Description

In this role you will provide the highest standards of accurate administration and provide an excellent administration service within our Policy Servicing Unit (PSU). You will review instructions relating to insurance policies received from our Underwriters & Underwriting Assistants and will accurately enter data onto relevant systems, as well as preparing policy documentation as required. You will be working on all the different aspects of the Insurance Policy Lifecycle.

Key accountabilities:

• Data input - Accurate booking of premium insurance details onto business systems
• Prepare required policy documentation, demonstrate enthusiasm and a ‘can do’ approach
• Conduct Audits & Quality Control checking on other colleagues
• Identify inefficiencies in processes, track root cause analysis of rework and make recommendations for continuous improvement
• After training you will have an in-depth understanding of processes and continuously review with the intention of improving, error proofing, automating, simplifying, clarifying and eradicating any “non-value” process steps.
• Seek to develop knowledge of all relevant insurance lines/products
• We are committed to continually improve departmental functionality and will encourage you to recommend and implement new ways of working within the team

What can you expect in return?

• Competitive salary & pension scheme
• 25 days annual leave plus ability to purchase 5 additional days
• Private Medical cover, Employee Share Purchase Plan, Life Assurance and Subsidized gym membership
• Comprehensive Learning & development offering
• Employee resource groups: Gender Equality Network, Abilities & Wellbeing, Social Mobility, Parents & Careers, Pride Network, Cultural Awareness Network.
• Networking, mentoring & development opportunities.
• 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee and Employee Assistance program

Required Knowledge, Skills, and Abilities

High levels of attention to detail with minimum of fluency in German & English languages. Experience within a Customer Service, processing or administrative role. Experience of following written instructions, data entry and document/report drafting is advantageous. Previous Commercial Insurance experience is advantageous.