Job Description

A bridge between Customer Service and Accounts, this role will be customer-focused ensuring the final part of the customer journey runs as smoothly as the rest of their experience. Working with and supported by an experienced team, we are looking for an expert at investigations who is comfortable with reviewing daily reports to check that all orders are paid for before delivery and that all refunds are reviewed for accuracy and authentication.

Main responsibilities:

• Check & process refunds
• Review Aged Debtor Ledger which includes the following:
• Allocating zero balance accounts
• Write off small balances within agreed limits
• Write back annual credits on account
• Investigate balances on account
• Identify & merge duplicate accounts
• Sage Reconciliation, including the following:
• Identify and correct processing errors (dates / values etc)
• Identify missed payments
• Identify missed orders
• Finance Drawdown
• Finance reconciliation
• AIB Chargebacks
• Month-end support and reporting
• Year-end support

In return we can offer you:

• Flexible working hours - we work 40 hours per week, typically between 8am and 6pm.
• A friendly, customer-focused environment built on teamwork, collaboration, ownership and transparency
• Free fresh fruit, tea and coffee
• Informal dress code
• Free parking and bike storage
• on-site gym and showers
• Cycle2Work scheme

In a nutshell, we offer:

• A one-off allowance for you to set up your home office
• A monthly ‘top-up’ to cover any additional WFH costs (e.g.: utilities, equipment maintenance etc.).

Benefits:

• Bike to work scheme
• Casual dress
• Company events
• Discounted or free food
• Employee discount
• Flexible schedule
• On-site parking
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work remotely:

• Yes

COVID-19 precaution(s):

• Remote interview process
• Social distancing guidelines in place
• Virtual meetings
• Sanitisation, disinfection or cleaning procedures in place

Required Knowledge, Skills, and Abilities

We are ideally looking for: An AAT level 2 qualified candidate with at least 6 months’ experience working within a busy in-house Accounts department. Ability to demonstrate a customer-centric attitude Someone with very strong numeracy and literacy skills, with the ability to learn new information and follow processes. Someone who enjoys working as part of a team, so you will need to be supportive of your colleagues and work together to meet deadlines. Someone keen to share ideas and help improve the way we do things. A natural problem-solver, who is willing to use their own initiative and investigate background information. Experience: Accounting: 1 year (preferred). Licence/Certification: AAT Level 2 qualification or higher (preferred).