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Customer Service Administrator
  • United Kingdom - England - Southampton -
1 year ago
Customer Service
Permanent,Full-time
Job Description

This post involves working in an office setting.

Your main responsibilities are:

  • Provide high quality administrative and secretarial support services to the Perinatal Community Team.
  • Work efficiently with current systems and processes and ensuring security and accessibility of relevant information and documentation and to help underpin the smooth running of the office.

Required Knowledge, Skills, and Abilities
You will also need to have: Compassion and empathy. Positive approach to customer care. Ability to demonstrate excellent Organizational, IT, Administration and Secretarial skills. Strong communication skills. Experience liaising with both internal and external stakeholders on a daily basis. Excellent attention to detail. Good knowledge of Microsoft Office. Be approachable and welcoming to clients in all settings. Capable of using your own initiative, as well as working under the direction of the team Administration Manager. Able to adopt a flexible approach and enjoy working as part of a skill mixed team. Good knowledge of diary management. Experienced in transcription of clinical letters using digital dictation system. Experienced in managing a high volume of telephone calls from often distressed clients and family members. Experienced in minute taking. Friendly and approachable. Patient focused. Ability to work in a multi-disciplinary team.

Reference no: 46083

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