Job Description

This role will help to ensure that Look Ahead has good organizational systems in place and will maintain key documents like the information asset register and other logs. The IGA will assist with policy development, reporting to Information Governance Group and promoting good information management across Look Ahead.

The IGA will work closely with staff across the organization by providing advice and guidance, helping to manage subject access requests, supporting data breach investigations and ensuring we have captured all data processing activities and risk assessed these.

Information Governance sits within the Business Intelligence Team and the IGA will also provide administrative support to the team as a whole by providing basic system administration for our customer information system and assisting with data quality audits.

Key Responsibilities:

Assist the IGM to implement a strong Information Governance framework by:

• Maintaining key documents such as information asset registers, the ROPA and logs for data subject requests, DPIAs, data breaches etc.
• Preparing reports for Information Governance Group including performance data
• Assisting with communications including awareness raising campaigns
• Assisting with reviewing and implementing systems, policies and procedures

Support staff across Look Ahead with Information Governance by:

• Providing advice and guidance to staff and customers, managing the internal mailbox and visiting services where necessary
• Working with Managers to respond to data subject requests, particularly subject access requests, preparing the responses and maintaining request logs
• Assisting with data breach investigations, maintaining logs and preparing lessons learned
• Providing support to staff completing data protection impact assessments and ensuring new processing activities are included in key documents as appropriate
• Working with relevant business teams to complete DPIAs
• Supporting managers to comply with look Ahead’s Retention and Disposal Schedule

Supporting the Business Intelligence Team as a whole by:

• Setting up new users for the customer information system and responding to basic queries
• Carrying out data quality audits
• Working in accordance with Look Ahead’s Code of Conduct and equal opportunities policy
• Carry out other duties commensurate with the role, as determined reasonable by Look Ahead

Required Knowledge, Skills, and Abilities

Have effective communication skills and a positive approach. Enjoy working as part of a small team but able to work on their own initiative. Be willing to learn and keen to improve and embed robust IG processes throughout Look Ahead. Be prepared to travel to different services to provide support and monitor compliance. Able to work in a busy environment and to deal with interruptions and changing priorities. Professional and confident. Be self-motivated, dynamic and flexible to meet the needs of the service. Close attention to detail. High level of accuracy in their literacy and numeracy. Effective communication skills. Good IT skills. Ability to manage competing demands, priorities and meet deadlines. Ability to work on own initiative and exercise own judgment with discretion. Previous information governance experience. Handling data subject requests. Keeping accurate records and maintaining logs. Providing advice and support to staff and customers. Problem solving and providing workable solutions. Working flexibly and being able to respond quickly and effectively to changing circumstances. Understanding of the principles of the DPA, UK GDPR and PECR. Knowledge of data subjects’ rights and when they apply. Understand the purpose of data sharing agreements, Data Protection Impact Assessments and information security and data protection considerations. Data Protection professional qualification. Evidence of continuous professional development. Intermediate skills in MS Office applications e.g. Word, Excel and PowerPoint. Experience of working in an NHS, Social care or supported Housing environment. Supporting managers to complete DPIAs or legitimate interests assessments. Previous experience of dealing with complex and confidential issues. Monitoring Key Performance indicators. Writing and presenting reports and taking minutes. Reviewing GDPR contract clauses and data sharing agreements. Applying records management principles. Working with data sets. Support in the planning and delivery of projects. Knowledge of data protection within a supported housing environment. Applying data protection and PECR principles in practice. Familiarity with the Caldicott principles. Familiarity with the SIRO and IAOs’ roles and responsibilities in managing risk.