Job Description

We're recruiting for a Senior Pension Administrator to join our Pensions team in Victoria, supporting with all aspects of the administration of the Pension Scheme. You will be involved in checking day to day administration work and carrying out complex member cases.

Answering queries from Members, ex Members and relevant stakeholders, you will demonstrate excellent customer focus and outstanding communication skills.

Part of the role will require you to support the Team Leaders in delivering Service Level Agreements and key metrics, so the ability to work well as part of a team is essential.

What will you be doing as a Senior Pension Administrator?

Providing senior level input to processing day to day administration, you will be highly motivated and proactive in your role, with the ability to work under pressure to meet strict deadlines.

You will make sure that all queries are dealt with promptly, efficiently and in a professional manner, whilst also ensuring compliance with policies and process.

Reviewing casework accurately, you will identify complex cases as required for additional input and review from the Team Leader.

Required Knowledge, Skills, and Abilities

What you'll have: Relevant pension experience working on DB or DC pension arrangements. Experience of Excel spreadsheets. Good technical knowledge of current pension legislation. Good PC skills. Good communication and interpersonal skills. GCSE Math and English (or equivalent). Relevant pension qualification from recognized pension body.