Job Description

This role also encompasses a number of general administration duties within the Administration Services department. Administrators are required to assist with the clearing of the daily workflow within the following work areas; preparation of documents, scanning, quality checking, indexing, printing, sending letters, underwriting and setting up new claims, and any other general administration duties. The Administrator is expected to complete work to a consistently high standard whilst maintaining a high level of productivity.

Key responsibilities:

• Preparing batches for scanning ensuring clear policy numbers/claim numbers are defined on the batches, staples removed and splitting sheets enclosed.
• Scanning batches ensuring all pages match the number quoted, quality checking ensuring all documents can be viewed and the correct volume of pages match, indexing policy/claim batches checking the customer matches the system to the batch.
• Data Entry - ensuring all details are accurate from the claim forms when inputting onto our core systems
• Ensuring any manual attachments are 100% checked
• Applying the underwriting criteria to new applications for cover on a daily basis
• Contacting veterinary surgeries via telephone to obtain medical history
• Uploading daily files to the database
• Sending e-mail/letters to policy holders with regards to decisions made
• Ensuring that work produced is of the highest possible standard and within Service Level Agreements
• Promoting a positive image of Cardif Pinnacle and client companies

• Seeking to achieve and exceed productivity and quality levels and ensuring all targets are met on a daily, weekly and monthly basis
• Taking an active role as a team member
• Responding to changing priorities and ensuring tasks are completed quickly and efficiently
• Maintaining an acceptable level of attendance, punctuality and general time-keeping.
• Assisting Print Team as and when required
• Assist with the opening of post
• Carry out any ad-hoc tasks
• Identify and escalate to Line Manager any risks associated with both the department and the wider business.
• Answering and handling phone calls in an enthusiastic, courteous and efficient manner as required.

What’s in it for you?

Our employees are really important to us and being owned by a bank we all benefit from some excellent perks. Take a look at these:

• Private Healthcare
• Life Assurance
• Company Pension (the company will add in up to 10% into your pension pot every month)
• 24 days holiday (plus bank holidays + a day off for your birthday!)
• Competitive basic salary
• Volunteering Days
• Career opportunities
• Excellent rewards platform with discounts from some of your favourite retailers
• Charity Fundraising
• Free shuttle bus to/from the station
• On-site subsided coffee shop, yoga sessions and massage/reflexology

Required Knowledge, Skills, and Abilities

Previous administration experience. Telephony experience. Sound experience working towards productivity levels. Good attention to detail. The ability to communicate effectively written and verbal. Self-motivated. The ability to use own initiative. The ability to work as part of a team. PC literate. Excellent data entry skills. Previous customer service experience. Finance or Insurance industry experience. GCSE’s passes A-C or equivalent, including Math and English.A Levels, or equivalent, in Math and English. Microsoft Word and Excel (basic level).