Build strong working relationships with Advisers and Lenders.
Provide support and guidance to Advisers where necessary.
Process administration requests as they are received.
Support colleagues and share the workload at all times to ensure requests are dealt with in a timely manner.
Develop strong product and market knowledge to be able to assist advisers with any queries.
Identify and suggest process improvements.
Keywords: Customer Service | Financial Services | Customer Support | Administration | Communication | Admin | Email | Telephony
Required Knowledge, Skills, and Abilities
Skills & Experience: • Previous administration and customer service experience is essential, however full training in the market will be given. • Excellent interpersonal and communication skills and confidence to liaise with all levels of an organisation; both internal and external. • Ability to work well in a busy and ever-changing environment. • Strong organisational skills. • Ability to process tasks coming in from a variety of sources at one time. • Meticulous attentional to detail.