Job Description

You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You’re the eyes and ears of our business after all.

• Acting as the first point of contact for customers in branch or over the phone

• Assisting with day-to-day transactions, queries and servicing

• Answering customer calls into our contact centre

• Building relationships and finding solutions

• Developing your knowledge of services and products to help our customers

• Identifying new ways to improve the customer experience

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background

• The ability to communicate effectively with customers to truly understand their needs

We offer a wide range of benefits that you can choose from and tailor to your needs (For contract or part time positions, your salary, bonus where eligible and certain benefits will be prorated to reflect your contract duration or working hours).

• Eligible for a discretionary performance-related annual bonus

• Receive a £500 annual cash allowance to spend on our great range of benefits

• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass

• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

• 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• Voluntary healthcare benefits at discounted rates such as private medical insurance, dental insurance, healthcare cash plan and health assessments

• 24/7 access to an online employee discount platform

• Share in Santander’s success by investing in our Sharesave and Partnership shares plans

• Support your favourite causes through charitable giving and our community partnerships

Required Knowledge, Skills, and Abilities

• A real desire to go above-and-beyond for customers

• Effective team working skills with a flexible, can-do approach to work

• Openness to a broad range of activities even if outside of standard expectations

• Ability to grow, adapt and change accommodating business needs and priorities