Job Description

You will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities ensuring the highest levels of customer care and service at all times.

• Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency and the highest standard of customer service
• Record customers details and requirements when handling an enquiry
• Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
• Provide customer estimates according to company policy on schedules, times and pricing
• Make outbound calls to customers when ordered parts have arrived and arrange a booking
• Maintain, enter & look-up customer/vehicle data on various automotive operating systems

Required Knowledge, Skills, and Abilities

• Experience in delivering outstanding customer service, preferable in: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.
• Excellent verbal & written communication skills
• Ability to work in a fast-paced environment and keep up-to-date with complex information
• Confident at resolving complex issues
• Excellent administration & IT skills
• Must be eligible to work in the UK