Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system. Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e through the timely and efficient management of customer orders.
Key Responsibilities:
Ensuring all detail is correctly entered on pre-signed Order Forms by following company approved Document Checklists
Create Order Forms and SD’s on behalf of Account Managers (ACM)
Supply account information from delivery system (OSS)
Quote amendments
Ensure all supporting Order Documentation is correct and completed
Processing Sales Orders within agreed SLA
Track all orders through the system ensuring that escalated orders are prioritized accordingly.
Coaching and training Sales teams on understanding and following process
Ensure that the order is completed through Post Sales in line with Post Sales KPI’s
Ensure any errors are swiftly dealt with and corrected
Reporting on order rejection
Ensure Orders are sold in line with the Sales Engagement Rules
Maintaining the relationship with customers and Service Delivery by communicating precise and accurate information regarding sales wins
Update internal databases as required – Being the focal administrator for Order Desk. CRM system and to continuously update information into the database.
Liaising with different areas in the business and customers