Job Description

• Helping to manage attendance at the Test Centre, ensuring only authorised people have access.
• Providing a high level of customer service to ensure that the candidates’ test centre experience is a welcoming, smooth and efficient service.
• Ensuring that the integrity and security of tests are maintained and that they are supervised / invigilated to the required standard.
• Ensuring that the test centre and its equipment is operational and test stations are in working order to deliver testing.
• Explaining the test process to candidates and dealing with other queries as required.
• Ensuring that the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity & inclusion.
• Periodically downloading and reviewing tests and test centre schedules.
• Performing daily test centre opening and closing procedures.
• Handling and reporting incidents that could impact candidate testing.

Required Knowledge, Skills, and Abilities

• Applicants must hold a full UK driving licence due to the nature of the role (although driving will not be required for all locations) • Significant demonstrable experience in providing high-quality customer service. • Excellent attention to detail and accuracy. • Ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities. • Excellent judgment and decision-making skills. • Experience in working with diverse customer groups. • Flexible in working hours and days, including evenings and Saturdays if possible.